How Standby Home Guard Works
Three easy steps between you and never missing a delivery again. No stress, no guesswork — just peace of mind.
Tell us your delivery window — date, time, and what's arriving. We'll match you with a vetted, local stand-in who's available and ready.
Book a Stand-In
- Enter your delivery date and time window
- Describe what needs to be received (package, appliance, install crew)
- Choose your preferred stand-in or let us pick the best match
- Confirm your booking in under 2 minutes
Your trusted stand-in arrives at your home before the delivery window. They greet the courier or install crew, accept the package, and make sure everything goes smoothly.
Your Stand-In Shows Up
- Stand-in arrives before your delivery window
- Greets the courier or install team on your behalf
- Accepts and inspects the delivery
- Handles any on-site instructions you've left
The moment your delivery is safely received, you get an instant notification. Photo confirmation, delivery details, and a summary — all in one place.
You Get Notified
- Instant push notification when delivery is received
- Photo confirmation of your package or install
- Full delivery summary sent to your phone
- Rate your stand-in after every booking
Built on Trust, Every Step of the Way
Every part of the process is designed to keep you safe, informed, and in control.
Frequently Asked Questions
Who are the stand-ins?
All stand-ins are background-checked, verified locals in your area. They are rated by the community and must maintain a high rating to stay active on the platform.
What kinds of deliveries can they handle?
Everything from small parcels to large appliances, furniture deliveries, and contractor installs. If someone needs to be home for it, we can cover it.
How much notice do I need to give?
We recommend booking at least 2 hours in advance, but same-day bookings are often available depending on your area.
What if something goes wrong with my delivery?
Your stand-in will document everything and contact you immediately if there's an issue. All bookings include our Standby Guarantee for peace of mind.
Is my home safe?
Stand-ins wait at your door — they do not enter your home unless you explicitly authorize it for an install. Your safety and privacy are our top priority.
Ready to Try It?
Book your first stand-in in minutes. We've got your back so you never miss a delivery again.